FAQ
To learn why you should use MyRouteOnline Route Planner, visit our General questions page.
If you need MyRouteOnline support, visit our Route Planner questions page.
We provide unlimited 24/7 email support for all our customers. Emails are answered by our qualified support team members. By providing assistance via email, we can offer MyRouteOnline at a lower cost.
You can choose to pay as you go from $24 for a 50 credits. We also offer monthly subscription plans that offer greater value for money. Visit our pricing page for more details.
MyRoute by MyRouteOnline is an easy to use navigation assistant for Android, iPhone, Tablets, and iPads. It is free for navigation and if you wish to optimize your route, you’ll need to enter up to 6 addresses or purchase a subscription.
We charge 1 credit per address and you can re-plan the same addresses as many times as you need within 30 days. When you go and pick your plan, it doesn’t matter how many routes you plan but rather how many unique addresses you visit each month. If this number varies between months, then the Professional plan is a good fit because credits are valid for 12 months. If the number of addresses you visit is more or less the same each month and is smaller than 500, the Classic plan would work. Visit our Pricing Page to explore all options or contact us if you require a special rate.
We only use the information to plan your routes. We never sell or share detailed customer information with anyone. We never share email content (as a testimonial, for example) without expressed permission from you.
Yes. If you wish to have a white label version of MyRouteOnline, we will create a customized website at additional costs. Your customized version will remain a web service and all the upgrades and support will be available.
Canceling your account can be done directly through PayPal or 2checkout as explained here. Alternately, we can cancel your subscription for you. Please email us at [email protected]. When you email us, make sure to include the email address you used with PayPal and kindly clarify your reason for canceling our service.
If you are not entirely satisfied with our service within the first 7 days, we will offer our assistance or provide a refund at your request, provided no more than 50% and less than 100 addresses have been used.
There are no cancellation nor termination fees.You may cancel your account at anytime and there are no termination fees or any other hidden fees at all.